Comcast: After extremely poor service the first call, I...
A Comcast customer review by GetHuman user GetHuman-343678 from November 27th, 2017
Background on GetHuman-343678's case
GetHuman: GetHuman-343678 - can you tell our other Comcast customers when your case took place?
GetHuman-343678: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-343678 a list of common Comcast problems)
GetHuman-343678: "Setup service" was why I was trying to call.
GetHuman-343678's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-343678: After extremely poor service the first call, I made a call into the Solutions Department and did get a wonderful representative that took care of me and provided me with excellent customer service. His name is Victor, Agent **G. He deserves a raise!!!!! *Thank you Victor for your patience and getting me the most for less! There should be more of you providing customer service with respect, etc. I lucked out today!!!! Thank you again Victor!!! Best to you because you were so helpful I can't say enough!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-343678: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-343678: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-343678: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-343678: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-343678 taken from his Comcast customer service problem that occurred on November 22nd, 2017.