Comcast was very difficult to deal with. I was...

A Comcast customer review by GetHuman user ~kcl from November 23rd, 2017

Background on ~kcl's case

GetHuman: ~kcl - can you tell our other Comcast customers when your case took place?
~kcl: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
~kcl: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~kcl a list of common Comcast problems)
~kcl: "Service Outage" was why I was trying to call.

~kcl's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kcl: Comcast was very difficult to deal with. I was on hold for over ** minutes multiple times. Technician failed to show up for appointment and then we were told it had not been scheduled! After such problems we had just as much trouble cancelling service and getting deposit refunded. Customer service was extremely poor...even when the representative was friendly and doing their best, everything was just too complicated and involved being transferred and put on hold multiple times. No wonder technicians couldn't be scheduled properly!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~kcl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kcl: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~kcl: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~kcl: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kcl taken from his Comcast customer service problem that occurred on November 18th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~kcl's Comcast Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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