Comcast: Finding the new number was a joke and then when...
A Comcast customer review by GetHuman user ~Doent matter from November 27th, 2017
Background on ~Doent matter's case
GetHuman: ~Doent matter - can you tell our other Comcast customers when your case took place?
~Doent matter: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Doent matter a list of common Comcast problems)
~Doent matter: "Pay bill" was why I was trying to call.
~Doent matter's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doent matter: Finding the new number was a joke and then when I called it wouldn't go thru. When I got thru the automated teller was distorted sounding. The next thing we hear is that comcast will raise our bill for better automated service...haha
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Doent matter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doent matter: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Doent matter: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Doent matter: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doent matter taken from his Comcast customer service problem that occurred on November 17th, 2017.