Comcast: Great to be connected right away - I've spent h...

A Comcast customer review by GetHuman user GetHuman-16517 from November 27th, 2017

Background on GetHuman-16517's case

GetHuman: GetHuman-16517 - can you tell our other Comcast customers when your case took place?
GetHuman-16517: Yeah. It was late at night, on November 25th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman-16517: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16517 a list of common Comcast problems)
GetHuman-16517: "Billing" was why I was trying to call.

GetHuman-16517's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16517: Great to be connected right away - I've spent hours at the Very least over the years I've been a Comcast customer. NO Wi-Fi & BAD Static on the phone after upgrading to the new modem- and that was only discovered after having the comcast tech turn on the phones again! AFTER transfer to phone support and going through all the same "is there still static?" had to make appointment for in home support, but at least they will show up in two days!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-16517: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16517: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-16517: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-16517: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16517 taken from his Comcast customer service problem that occurred on November 25th, 2017.


1.97 of 5 stars | 1979 reviews

GetHuman-16517's Comcast Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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