Comcast: Horrible experience, had to drive to get new bo...
A Comcast customer review by GetHuman user ~Dissatisfied user from November 21st, 2017
Background on ~Dissatisfied user's case
GetHuman: ~Dissatisfied user - can you tell our other Comcast customers when your case took place?
~Dissatisfied user: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissatisfied user a list of common Comcast problems)
~Dissatisfied user: "Billing" was why I was trying to call.
~Dissatisfied user's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissatisfied user: Horrible experience, had to drive to get new box, wait ** minutes, transfer, wait ** minutes - line goes dead. Try again, wait long time then tech can't solve issue, transfer, wait, tech can't solve, issue, transfer, wait, finally solved. Comcast service is horrible in every way
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Dissatisfied user: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissatisfied user: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Dissatisfied user: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Dissatisfied user: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissatisfied user taken from his Comcast customer service problem that occurred on November 16th, 2017.