Comcast: I have been dealing with an ongoing problem wit...
A Comcast customer review by GetHuman user ~VNor from November 27th, 2017
Background on ~VNor's case
GetHuman: ~VNor - can you tell our other Comcast customers when your case took place?
~VNor: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~VNor a list of common Comcast problems)
~VNor: "Service problem" was why I was trying to call.
~VNor's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VNor: I have been dealing with an ongoing problem with Comcast for about * weeks and waiting: Home Security was turned off without my permission, service tech was set up *X took off from work no show, was told first time it was never set up second time no show and I was shown in the computer the scheduled date. Manager on site not customer friendly. When calling in they hang up on you, give you wrong info. Service is horrible and I'm experiencing this from Charleston South Carolina! They will lie to your face not knowing that you have seen the computer screen with your appt time set up prior to speaking with them because I have been to the office dealing with so many different people.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~VNor: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VNor: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~VNor: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~VNor: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VNor taken from his Comcast customer service problem that occurred on November 21st, 2017.