Comcast: If only a * rating were possible. Terrible cus...

A Comcast customer review by GetHuman user ~Done with Comcast from November 22nd, 2017

Background on ~Done with Comcast's case

GetHuman: ~Done with Comcast - can you tell our other Comcast customers when your case took place?
~Done with Comcast: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to Comcast, and if so, how?
~Done with Comcast: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Done with Comcast a list of common Comcast problems)
~Done with Comcast: "Setup service" was why I was trying to call.

~Done with Comcast's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Done with Comcast: If only a * rating were possible. Terrible customer service, unintelligible support personnel, convoluted interactive voice response system. I have had Xfinity for ** hours and the telephone service in the area has been down for the last ** hours. Back to ATT I go!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Done with Comcast: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Done with Comcast: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Done with Comcast: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Done with Comcast: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Done with Comcast taken from his Comcast customer service problem that occurred on November 13th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Done with Comcast's Comcast Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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