Comcast has refused to fix my in home services...
A Comcast customer review by GetHuman user GetHuman-tubaile from December 1st, 2017
Background on GetHuman-tubaile's case
GetHuman: GetHuman-tubaile - can you tell our other Comcast customers when your case took place?
GetHuman-tubaile: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tubaile a list of common Comcast problems)
GetHuman-tubaile: "Setup service" was why I was trying to call.
GetHuman-tubaile's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tubaile: Comcast has refused to fix my in home services, and no I am without phone or inter
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-tubaile: We had ATT for Internet and DSL. A representative named Amanda Mashburn signed us with Comcast on the *th of December. We were told we could keep our old phone number, so we did. She said that she would place a work order in immediately, and we would get services by January *nd. *We heard nothing from Mrs Mashburn although I texted and called her at****-***-**** repeatedly before the *nd. *I heard nothing from her until Saturday, the *nd of January by text AFTER I had texted first. She writes, the technician should be out between **-** that day.*When he shows up at **:** am, I get a long diatribe about how he used to live here and I can't be serviced because of no plug, or whatever.**I asked him for his name and a number. He only told me his ID was ****, his name is Robert, and his company is CIST. *I live in Brunswick, Ga. Our zip code is *****.*Here's why I'm furious. The representative, Mrs. Mashburn should have made it clear to the offices of Xfinity NOT to port my number if the service could not be fulfilled.*Had she and the Supervisor Robert communicated BEFORE the install day of January *nd, ****, the whole deal could have been cancelled!*Because of these two representatives of Comcast Xfinity lack of professionalism, we no longer have ANY INTERNET OR PHONE SERVICES.*Our old company, ATT has given our number (***)***-****away. We can't establish new service with them in our area because they say their ports are full.**We need our services immediately! We pay our bills online, our daughter uses the Internet for online classes, and having * autistic children, and being home bound at the moment means we have lost our LIFELINE TO THE WORLD.*This is Not Our Faults. We trusted Comcast for better service, and because of them We have no Service at all.*We Deserve what Was Promised.**Sincerely,*Julius and Trina Bailey**** Belmont Circle *Brunswick, Ga *****
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-tubaile: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tubaile: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-tubaile: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-tubaile: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tubaile taken from his Comcast customer service problem that occurred on November 25th, 2017.