Comcast you have the worst customer service eve...
A Comcast customer review by GetHuman user ~Pisssed off customer from November 28th, 2017
Background on ~Pisssed off customer's case
GetHuman: ~Pisssed off customer - can you tell our other Comcast customers when your case took place?
~Pisssed off customer: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Pisssed off customer a list of common Comcast problems)
~Pisssed off customer: "Billing" was why I was trying to call.
~Pisssed off customer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pisssed off customer: Comcast you have the worst customer service ever!!!!!!! I was on the phone for over * hours only to get passed around. First time waited over ** min just to get hung up on when it started ringing. The second time after waiting over ** min, I finally have someone pick up. She tries resetting the box twice. Then I noticed it was restarting in another room. Asked her to re-set the other room. She tried telling me she did but she was doing the wrong room. I asked to speak to a manger and was told that they were all busy and then she hung up on me. The only reason you guys are still in business is because you have no other real competition. Everyone I talk to talks about how much they hate Comcast. Well enough's enough. I am contacting the BBB and the FCC. You will not get away with these customer service tactics.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Pisssed off customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pisssed off customer: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Pisssed off customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Pisssed off customer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pisssed off customer taken from his Comcast customer service problem that occurred on November 19th, 2017.