Anything bad we now term as "comcastic". they m...

A Comcast customer review by GetHuman user ~tired for comcastic dis-servic from November 28th, 2017

Background on ~tired for comcastic dis-servic's case

GetHuman: ~tired for comcastic dis-servic - can you tell our other Comcast customers when your case took place?
~tired for comcastic dis-servic: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
~tired for comcastic dis-servic: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~tired for comcastic dis-servic a list of common Comcast problems)
~tired for comcastic dis-servic: "Pay bill" was why I was trying to call.

~tired for comcastic dis-servic's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tired for comcastic dis-servic: Anything bad we now term as "comcastic". they make changes without warning that ***** up whatever you have set up. the take credit for more HD, but counting duplicates is BS. There is no way to "contact" them to ask how to get around what they screwed up this time. The FAQ type support is useless. If we had a choice, we'd go somewhere else, but we don't even get cell service without visiting the back pasture. Inconvenient for watching tv.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~tired for comcastic dis-servic: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tired for comcastic dis-servic: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~tired for comcastic dis-servic: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~tired for comcastic dis-servic: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tired for comcastic dis-servic taken from his Comcast customer service problem that occurred on November 23rd, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~tired for comcastic dis-servic's Comcast Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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