Comcast: I have had service less that two weeks and have...

A Comcast customer review by GetHuman user ~Unhappy senior from November 27th, 2017

Background on ~Unhappy senior's case

GetHuman: ~Unhappy senior - can you tell our other Comcast customers when your case took place?
~Unhappy senior: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
~Unhappy senior: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy senior a list of common Comcast problems)
~Unhappy senior: "Billing" was why I was trying to call.

~Unhappy senior's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy senior: I have had service less that two weeks and have had to call five times and have had no satisfactory resolution to my problems. The only help available will result in an increase in my monthly payment. That is NOT service!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Unhappy senior: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy senior: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Unhappy senior: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Unhappy senior: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy senior taken from his Comcast customer service problem that occurred on November 19th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Unhappy senior's Comcast Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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