Comcast: Its funny because this only allows you to type...

A Comcast customer review by GetHuman user ~cabr4895 from November 21st, 2017

Background on ~cabr4895's case

GetHuman: ~cabr4895 - can you tell our other Comcast customers when your case took place?
~cabr4895: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
~cabr4895: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~cabr4895 a list of common Comcast problems)
~cabr4895: "Cancel Service" was why I was trying to call.

~cabr4895's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cabr4895: Its funny because this only allows you to type * numbers for wait time..I've waited for multiple hours to speak to a rep. Ha. *Xfinity is the worst service I've ever had. Let me just list all of my problems:**The amount they told me I would pay per month was $***month* it ended up being $***.**So I pay $*** a month for cable and "blast" internet (supposed to be high speed)... Not worth it at all. It can take up to ** minutes to load just one page and sometimes the internet just flat out doesn't work.**The cable has gone out multiple times, which doesn't bother me too much because I don't watch TV a lot, but is still unacceptable.**EVERY SINGLE TIME I called to pay a bill etc, I was asked for my phone *, account *, address, or social security *, and EVERY SINGLE TIME, the automated voice said that there was no account with that information. So EVERY SINGLE TIME, I had to wait anywhere from **mins to an hour to talk to a customer service rep (most of which I could barely understand) to
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~cabr4895: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cabr4895: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~cabr4895: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~cabr4895: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cabr4895 taken from his Comcast customer service problem that occurred on November 18th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~cabr4895's Comcast Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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