My initial overall view of comcast was well fin...

A Comcast customer review by GetHuman user ~ejnx from November 27th, 2017

Background on ~ejnx's case

GetHuman: ~ejnx - can you tell our other Comcast customers when your case took place?
~ejnx: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
~ejnx: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~ejnx a list of common Comcast problems)
~ejnx: "Complaint" was why I was trying to call.

~ejnx's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ejnx: My initial overall view of comcast was well finally a great company to do business with*but words like horrible inept customer interactive non existing the ultimate pretext false commercials every devious way hook customers without any concern for any follow or assistance I would not in anyway recommend this company as a company with the customer being the primary care service and courtesy*I have never been so totally frustrated and disappointed I would have liked to tell my experience with this company as a *st time customer but I am so angry now I am afraid I might say something I would regret later
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~ejnx: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ejnx: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~ejnx: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~ejnx: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ejnx taken from his Comcast customer service problem that occurred on November 23rd, 2017.


1.97 of 5 stars | 1979 reviews

~ejnx's Comcast Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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