Comcast: Overall, XFinity service is horrible. Here is m...
A Comcast customer review by GetHuman user ~jay328400 from November 25th, 2017
Background on ~jay328400's case
GetHuman: ~jay328400 - can you tell our other Comcast customers when your case took place?
~jay328400: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~jay328400 a list of common Comcast problems)
~jay328400: "Account access" was why I was trying to call.
~jay328400's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jay328400: Overall, XFinity service is horrible. Here is my story:**) Signed one-year contract with a customer representative. Service activated in *********) While the desktop internet is generally acceptable (down about every * days on average, anyway), the laptop wireless connection is frequently down or very limited (such as *.*Mb*second). **-**% of the time, the wireless is virtually inaccessible. IPhone basically could not connect to wifi (similar to laptop) while IPAD is relatively OK.**) Comcast simply could not fix the problem.**) Called Comcast to cancel the service near the end of the contract (that is, one-year). Called * times, sent one fax to cancel, ut they refuse or "forgot" to cancel, their reason is that I signed a *-year contract. That is very ridiculous, I am still keeping the original contract, drafted and signed by a sales representative, it clearly says ONE YEAR.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~jay328400: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jay328400: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~jay328400: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~jay328400: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jay328400 taken from his Comcast customer service problem that occurred on November 16th, 2017.