Comcast: Since Aug * trying to get the correct modem. "I...
A Comcast customer review by GetHuman user ~Infinity outsider from November 23rd, 2017
Background on ~Infinity outsider's case
GetHuman: ~Infinity outsider - can you tell our other Comcast customers when your case took place?
~Infinity outsider: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Infinity outsider a list of common Comcast problems)
~Infinity outsider: "Setup service" was why I was trying to call.
~Infinity outsider's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Infinity outsider: Since Aug * trying to get the correct modem. "In the mail, its cancelled, should be there tomorrow, service tech on his way, somebody cancelled service call!!!! WE CAN NOT CONNECT YOU TO THE UNITED STATES!! When did this happen And Comcast wants to acquire TW. Just more **** on crappy customer service.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Infinity outsider: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Infinity outsider: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Infinity outsider: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Infinity outsider: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Infinity outsider taken from his Comcast customer service problem that occurred on November 15th, 2017.