Comcast: THE CUSTOMER SERVICE WITH BILLING, TECHINCAL OR...
A Comcast customer review by GetHuman user ~NORCROSSCAC from November 26th, 2017
Background on ~NORCROSSCAC's case
GetHuman: ~NORCROSSCAC - can you tell our other Comcast customers when your case took place?
~NORCROSSCAC: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~NORCROSSCAC a list of common Comcast problems)
~NORCROSSCAC: "Streaming or Download Trouble" was why I was trying to call.
~NORCROSSCAC's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NORCROSSCAC: THE CUSTOMER SERVICE WITH BILLING, TECHINCAL OR ANY OTHER CUSTOMER SERVICE IS HORRIBLE. THEY HAVE NO KNOWLEDGE OF THE SERVICES, THEY CAN'T READ OR WANT READ, THE CUSTOMER SERVICE IS HORRIBLE THEY WILL TRANSFER YOU AND EXPLAIN TO NEXT OPERATOR WHAT YOU ARE ON HOLD FOR, THEY WILL HOLD THE PHONE IGNORE YOU AND MAKE YOU TELL THEM THE ENTIRE SORRY ALL OVER AGAIN. THEN WHEN YOU GET UPSET THEY WILL PLACE YOU ON HOLD FOR ** AND FOURTY MEETS. I PROMISE COMCAST WILL LOSE MY BUSINESS AND I WILL GO SOMEWHERE ELSE I HAVE SPOKE * DIFFERENT OPERATORS TODAY THAT HAS KEEP TRANSFERING ME ALL OVER THE PLACE. ISIS ONE OPERATER THAT MOST LIKELY WAS NOT HER NAME SCREAMED AT ME. THE ASSOCIATE WILL NOT TRANFER YOU TO A SUPERVISOR OR THE SUPERVISOR ARE TELLING THEM NOT TO TRANSFER. I HAVE BEEN DEALING WITH AN ISSUE SINCE ******* ABOUT MY SERVICE THAT I HAVE DISCONNECTED AND ARE STILL BEEN BILLED FOR. I WILL FIGURE OUT HOW TO MAKE COMCAST LOOK AS BAD AS I CAN TO EVERY PERSON THAT ASK ME. CLEAR COMCAST ***
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~NORCROSSCAC: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NORCROSSCAC: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~NORCROSSCAC: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~NORCROSSCAC: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NORCROSSCAC taken from his Comcast customer service problem that occurred on November 22nd, 2017.