Comcast: This is the worst company I have ever dealt wit...
A Comcast customer review by GetHuman user ~Never Again! from November 21st, 2017
Background on ~Never Again! 's case
GetHuman: ~Never Again! - can you tell our other Comcast customers when your case took place?
~Never Again! : Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Never Again! a list of common Comcast problems)
~Never Again! : "Equipment Trouble" was why I was trying to call.
~Never Again! 's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Never Again! : This is the worst company I have ever dealt with in my whole entire life of paying bills. After Googling the reviews on this company, I could say **% of ppl would agree, along with the owner or CEO of Comcast. The customer service is totally terrible, unprofessional, discourteous, in knowledgable of their own products and offers. The billing is out of control, I can never understand my bill and no one at Comcast can clearly explain it to me either. Most likely because of all the bogus charges. I have had AT&T, this is my first time with Comcast and I have to say, that Comcast cannot compare with AT&T at all. And that's in regards to internet speed, equipment, customer service, AND billing. I am no longer giving this company my hard earned money and I wouldn't advice anyone else to either! I am a very dissatisfied unpleased customer and I regret every penny I gave to this company.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Never Again! : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Never Again! : I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Never Again! : For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Never Again! : Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Never Again! taken from his Comcast customer service problem that occurred on November 12th, 2017.