Comcast: Trouble shooting did not work. But got an appo...
A Comcast customer review by GetHuman user ~Customer in Olympia WA from November 27th, 2017
Background on ~Customer in Olympia WA's case
GetHuman: ~Customer in Olympia WA - can you tell our other Comcast customers when your case took place?
~Customer in Olympia WA: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer in Olympia WA a list of common Comcast problems)
~Customer in Olympia WA: "Streaming or Download Trouble" was why I was trying to call.
~Customer in Olympia WA's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer in Olympia WA: Trouble shooting did not work. But got an appointment the next day. Also offered a service plan at $*.** mo (can cancel after * mos) to offset possibility of service charge.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Customer in Olympia WA: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer in Olympia WA: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Customer in Olympia WA: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Customer in Olympia WA: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer in Olympia WA taken from his Comcast customer service problem that occurred on November 20th, 2017.