I have been fighting with Comcast for the last...

A Comcast customer review by GetHuman user GetHuman-nickie0 from November 28th, 2017

Background on GetHuman-nickie0's case

GetHuman: GetHuman-nickie0 - can you tell our other Comcast customers when your case took place?
GetHuman-nickie0: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman-nickie0: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nickie0 a list of common Comcast problems)
GetHuman-nickie0: "Update account information" was why I was trying to call.

GetHuman-nickie0's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nickie0: I have been fighting with Comcast for the last * weeks!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/19/17?
GetHuman-nickie0: I have been fighting with Comcast for the last * weeks! I had called to transfer services from one apartment to another and got offered a package with *** channels security system and internet for *** dollars. they canceled my installation than gave me a wrong quote they cut my channels and I have been on the phone * hours today fighting with these people to cancel whatever package they offered me and to transfer my services. Now they tell me they're phone is not compatible to transfer services. This is off the wall ridiculous and when I asked for cooperate number they hung up the phone on me not once not twice but * times. I asked to speak to a supervisor and not one person has transferred me to one after being transferred to ** different departments. unacceptable and really cant believe the bad customer service you guys have.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-nickie0: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nickie0: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-nickie0: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-nickie0: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nickie0 taken from his Comcast customer service problem that occurred on November 19th, 2017.


1.97 of 5 stars | 1979 reviews

GetHuman-nickie0's Comcast Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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