Comcast: a heavy accented lady, once again that i could...
A Comcast customer review by GetHuman user ~steve 909 from November 24th, 2017
Background on ~steve 909's case
GetHuman: ~steve 909 - can you tell our other Comcast customers when your case took place?
~steve 909: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~steve 909 a list of common Comcast problems)
~steve 909: "Service problem" was why I was trying to call.
~steve 909's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~steve 909: a heavy accented lady, once again that i could not understand. This is ********! I am paying ** bucks a month for internet that is CONSTANTLY NOT WORKING. Ever since I downgraded, I get the Phillipines for customer service, and when i had the fastest speed, I got USA customer service. I am being discriminated against. I am disabled and depend on the internet for my medical needs, and I can't trust this rotten service anymore. I am going to contact the FCC and the state of Oregon communications regulations and file complaints until I get someone who listens. I also am going to take an ad in my local paper explaing to the othe comcast customers why we are all having these kind of problems. If you value me as a customer, I would get a call from an American who speaks English who at least trys to solve my problems Steve collins **********. But I doubt youll call, so I will go on telling everyone I know, what rotten service you get when you sign up with comcast. I am switching back to Centu
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~steve 909: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~steve 909: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~steve 909: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~steve 909: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~steve 909 taken from his Comcast customer service problem that occurred on November 19th, 2017.