Comcast: over week ago my son & I both signed Name chang...
A Comcast customer review by GetHuman user ~joyce4309 from November 24th, 2017
Background on ~joyce4309's case
GetHuman: ~joyce4309 - can you tell our other Comcast customers when your case took place?
~joyce4309: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~joyce4309 a list of common Comcast problems)
~joyce4309: "Cancel service" was why I was trying to call.
~joyce4309's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joyce4309: over week ago my son & I both signed Name change paper at Dover, DE officecopies of both drivers lic. coppied by Mike Burns. Told *-* days my son's name would beon the bill. Received paper from corp. office for the same form signed at Dover office. He is already on the account, just need his name on the bill itself to host someone. Need this by Sat ****. Unable to contact Mike mail box is full to leave message. went to Dover office today would not even give me the corp office phone number. acc* ***** ***** ** * *. Pay bill on time, poor service.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~joyce4309: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joyce4309: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~joyce4309: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~joyce4309: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joyce4309 taken from his Comcast customer service problem that occurred on November 23rd, 2017.