Computershare: Appalling customer service. Dreadful attitude...
A Computershare customer review by GetHuman user ~unhappy customer from November 2nd, 2017
Background on ~unhappy customer's case
GetHuman: ~unhappy customer - can you tell our other Computershare customers when your case took place?
~unhappy customer: Yup. It was morning, on October 24th.
GetHuman: Did you reach out to Computershare, and if so, how?
GetHuman: And which of these common Computershare customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy customer a list of common Computershare problems)
~unhappy customer: "Complaint" was why I was trying to call.
~unhappy customer's review of Computershare customer service
GetHuman: So how would you sum up your experience for GetHuman's Computershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy customer: Appalling customer service. Dreadful attitude from staff. Commitment to manager call back but no call back. Several wasted phone calls. Quotes: "we might not be able to locate your check. We hand a lot". "You can pay a fee to have your check sent sooner, but even then we have no guarantee of finding it and being able to send it because we handle a lot of checks".*Absolutely disgraceful customer service. One of the worst I have ever experienced.
GetHuman: Let's quantify your experience contacting Computershare. On a scale of 1 to 5, how easy is it go get help on a Computershare problem?
~unhappy customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy customer: I'd give them a five out of five on communication.
GetHuman: And what about Computershare's ability to quickly and effectively address your problem?
~unhappy customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Computershare customers?
~unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Computershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy customer taken from his Computershare customer service problem that occurred on October 24th, 2017.