Computershare: Concerned about delay in my contribution vs. it...
A Computershare customer review by GetHuman user GetHuman-326984 from November 4th, 2017
Background on GetHuman-326984's case
GetHuman: GetHuman-326984 - can you tell our other Computershare customers when your case took place?
GetHuman-326984: Yes. It was late at night, on October 30th.
GetHuman: Did you reach out to Computershare, and if so, how?
GetHuman: And which of these common Computershare customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-326984 a list of common Computershare problems)
GetHuman-326984: "Returns" was why I was trying to call.
GetHuman-326984's review of Computershare customer service
GetHuman: So how would you sum up your experience for GetHuman's Computershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-326984: Concerned about delay in my contribution vs. it showing up in my account. All the rep would say is that they make purchses once a month. I knew that already but why should money I contributed * weeks ago not show up in my account and all I got was "there is a delay, we buy once a month". I asked how long of a delay and he said "we buy once a month". What a poor attitude. Just tell me it will be a ** day or a ** day delay so I know if there is or is not a problem with my account. The e-mail response had wrong *-*** number in it and when I signed up for the service, it did not show up on the website until I called them.
GetHuman: Let's quantify your experience contacting Computershare. On a scale of 1 to 5, how easy is it go get help on a Computershare problem?
GetHuman-326984: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-326984: I'd give them a two out of five on communication.
GetHuman: And what about Computershare's ability to quickly and effectively address your problem?
GetHuman-326984: For that I would say five out of five.
GetHuman: And finally- any advice for other Computershare customers?
GetHuman-326984: Call them early in the day or late. Don't forget any personal or account information you might need for Computershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-326984 taken from his Computershare customer service problem that occurred on October 30th, 2017.