I have been trying to get computershare to tran...
A Computershare customer review by GetHuman user ~frustrated from November 12th, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other Computershare customers when your case took place?
~frustrated: Yup. It was late at night, on November 3rd.
GetHuman: Did you reach out to Computershare, and if so, how?
GetHuman: And which of these common Computershare customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common Computershare problems)
~frustrated: "Technical support" was why I was trying to call.
~frustrated's review of Computershare customer service
GetHuman: So how would you sum up your experience for GetHuman's Computershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: I have been trying to get computershare to transfer stocks for over * months. Each time I call I get someone from another office, state, perhaps even country. I get a lectlure of how I just don't understand! Each time I call or my broker calls we go through the same routine. No one seems to have the authority to get things done. The one supervisor I talked to was amongst the rudest of all employees, which is an accomplishment. Only one employee was polite and helpful, Brian in Chicago.
GetHuman: Let's quantify your experience contacting Computershare. On a scale of 1 to 5, how easy is it go get help on a Computershare problem?
~frustrated: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a two out of five on communication.
GetHuman: And what about Computershare's ability to quickly and effectively address your problem?
~frustrated: For that I would say three out of five.
GetHuman: And finally- any advice for other Computershare customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Computershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his Computershare customer service problem that occurred on November 3rd, 2017.