Computershare: This company is a scam.**First the recording sa...
A Computershare customer review by GetHuman user ~unhappy computershare customer from November 21st, 2017
Background on ~unhappy computershare customer's case
GetHuman: ~unhappy computershare customer - can you tell our other Computershare customers when your case took place?
~unhappy computershare customer: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Computershare, and if so, how?
GetHuman: And which of these common Computershare customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy computershare customer a list of common Computershare problems)
~unhappy computershare customer: "Returns" was why I was trying to call.
~unhappy computershare customer's review of Computershare customer service
GetHuman: So how would you sum up your experience for GetHuman's Computershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy computershare customer: This company is a scam.**First the recording says the wait is *-* minutes. It was **.**Then I asked why my transaction executed * weeks ago is still pending.**Well it takes * days for currency conversion they say - which is a scam - it takes seconds to convert euros to dollars and anyway it is all paper money. **Oh wait, then say they make money on the currency conversion and of course on the float as they hold onto my money.**So it is now * days past the * day settlement and * day conversion period but of we have no further information of why it is taking this long or when we will send you your money.
GetHuman: Let's quantify your experience contacting Computershare. On a scale of 1 to 5, how easy is it go get help on a Computershare problem?
~unhappy computershare customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy computershare customer: I'd give them a five out of five on communication.
GetHuman: And what about Computershare's ability to quickly and effectively address your problem?
~unhappy computershare customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Computershare customers?
~unhappy computershare customer: Call them early in the day or late. Don't forget any personal or account information you might need for Computershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy computershare customer taken from his Computershare customer service problem that occurred on November 11th, 2017.