Computershare: This is the worst registry service out there of...
A Computershare customer review by GetHuman user ~fed up from November 16th, 2017
Background on ~fed up's case
GetHuman: ~fed up - can you tell our other Computershare customers when your case took place?
~fed up: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Computershare, and if so, how?
GetHuman: And which of these common Computershare customer issues best describes the reason you wanted to talk to them?
(Shows ~fed up a list of common Computershare problems)
~fed up: "Refund a Charge" was why I was trying to call.
~fed up's review of Computershare customer service
GetHuman: So how would you sum up your experience for GetHuman's Computershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fed up: This is the worst registry service out there of the * I regularly use. On a request to replace lost certificates, it took them ** days to even mail the affidavit to START the replacement process. *Each time you call, the phone is answered promptly by a virtual rep. Unlike other sites, it is impossible to get away from her until she has drilled down through all the minutiae of multiple menus.*Finally, their fees are exhorbitant and they routinely ignore disposition instructions until you call back at least * times AFTER the transaction occurs.
GetHuman: Let's quantify your experience contacting Computershare. On a scale of 1 to 5, how easy is it go get help on a Computershare problem?
~fed up: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fed up: I'd give them a five out of five on communication.
GetHuman: And what about Computershare's ability to quickly and effectively address your problem?
~fed up: For that I would say four out of five.
GetHuman: And finally- any advice for other Computershare customers?
~fed up: Call them early in the day or late. Don't forget any personal or account information you might need for Computershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fed up taken from his Computershare customer service problem that occurred on November 14th, 2017.