Concentra: urgent care ?No screening of injuries ,they cou...
A Concentra customer review by GetHuman user ~disatisfied grand pa from November 16th, 2017
Background on ~disatisfied grand pa's case
GetHuman: ~disatisfied grand pa - can you tell our other Concentra customers when your case took place?
~disatisfied grand pa: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Concentra, and if so, how?
GetHuman: And which of these common Concentra customer issues best describes the reason you wanted to talk to them?
(Shows ~disatisfied grand pa a list of common Concentra problems)
~disatisfied grand pa: "Overcharge/Strange charge" was why I was trying to call.
~disatisfied grand pa's review of Concentra customer service
GetHuman: So how would you sum up your experience for GetHuman's Concentra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disatisfied grand pa: urgent care ?No screening of injuries ,they couldn't care less after asking for help * times second person supervisor ,if your employer uses them they do not care for you ! Left and went to ut sw emergency ** minutes check my vitals.** minutes soaking foot in ice service you would want for your grand dad !concentra should be against the law.Wife has bad health I've been to emergency rooms all over Dallas area worse than the hosp. in mesquite Texas NO CARE AT ALL .should be shut DOWN!
GetHuman: Let's quantify your experience contacting Concentra. On a scale of 1 to 5, how easy is it go get help on a Concentra problem?
~disatisfied grand pa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disatisfied grand pa: I'd give them a four out of five on communication.
GetHuman: And what about Concentra's ability to quickly and effectively address your problem?
~disatisfied grand pa: For that I would say three out of five.
GetHuman: And finally- any advice for other Concentra customers?
~disatisfied grand pa: Call them early in the day or late. Don't forget any personal or account information you might need for Concentra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disatisfied grand pa taken from his Concentra customer service problem that occurred on November 7th, 2017.