Consumer Financial Protection Bureau: Wells Fargo subtracts ten dollars from a busine...
A Consumer Financial Protection Bureau customer review by GetHuman user GetHuman-spheress from December 5th, 2017
Background on GetHuman-spheress's case
GetHuman: GetHuman-spheress - can you tell our other Consumer Financial Protection Bureau customers when your case took place?
GetHuman-spheress: Yeah. It was morning, on November 27th.
GetHuman: Did you reach out to Consumer Financial Protection Bureau, and if so, how?
GetHuman: And which of these common Consumer Financial Protection Bureau customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-spheress a list of common Consumer Financial Protection Bureau problems)
GetHuman-spheress: "Complaint" was why I was trying to call.
GetHuman-spheress's review of Consumer Financial Protection Bureau customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Financial Protection Bureau customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-spheress: Wells Fargo subtracts ten dollars from a business account having with them.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-spheress: About four years, ****, ago one of the staff at a Wells Fargo branch indicates open up an additional account to one already there. Specifically open up a business account. Answering to what amount to start it, open it with $***. Asking her if it's okay to keep it in at the amount of $*** and no more, unless choosing to add?Answering yes. Nothing to occur bad to the account. The $*** to be always there while having the account. Then getting mail each month indicating always indicating $***. Maybe adding a penny of interest. Opening the mail months. Believing it to be the same, discontinuing opening up the mail.More than a year later, maybe early ****,staff at a separate branch indicates it good to open up an additional account to the one already there. Indicating there's an additional account, the business account. The staff accesses of it without asking me if okay.Notes it at *.Indicates get to management at the original bank where starting it.Talking to her of it before travel to the original branch. Travel to the original branch.Talking about it.Indicating details of starting the account.Talks staff talking to start it gets a dismissal. Indicates least amount to maintain the account is $****, not the $*** she's leading to believe.Because of indicating own qualifications with the bank, amount having and number of years, talks will put it back ***%. He's an assistant manager.He'll talk to the manager. Then indicating can only put back $**. $** to get to the original $***.Continuing numerous times about getting to the original $***. Wanting good with Wells Fargo.Maybe more than a year later at an additional branch talking to a business manager of it. She's indicating not to worry. Will return it ***%.Believing her. Not looking awhile. Then noting it's at $***.$!* away from the original $***.Telephoning her about it more than once. No answer. At the branch once or more, not there. Then there when she's there. Talking to her after waiting awhile. She indicates $**, instead of $**, is all she can return. Escorts out of the bank.Since then, talking number of times of returning the extra $**.No results.Believing their wrong is one of a number of wrongs. Am right. Want the additional $** into the account.
GetHuman: Let's quantify your experience contacting Consumer Financial Protection Bureau. On a scale of 1 to 5, how easy is it go get help on a Consumer Financial Protection Bureau problem?
GetHuman-spheress: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-spheress: I'd give them a five out of five on communication.
GetHuman: And what about Consumer Financial Protection Bureau's ability to quickly and effectively address your problem?
GetHuman-spheress: For that I would say five out of five.
GetHuman: And finally- any advice for other Consumer Financial Protection Bureau customers?
GetHuman-spheress: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Financial Protection Bureau to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-spheress taken from his Consumer Financial Protection Bureau customer service problem that occurred on November 27th, 2017.