Consumer Reports: AFTER TRYING THREE TIMES TO REPORT A SUBSCRIPTI...
A Consumer Reports customer review by GetHuman user ~SATISFIED NOW from November 19th, 2017
Background on ~SATISFIED NOW's case
GetHuman: ~SATISFIED NOW - can you tell our other Consumer Reports customers when your case took place?
~SATISFIED NOW: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows ~SATISFIED NOW a list of common Consumer Reports problems)
~SATISFIED NOW: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
~SATISFIED NOW's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SATISFIED NOW: AFTER TRYING THREE TIMES TO REPORT A SUBSCRIPTION PROBLEM I FINALLY GOT THRU TO A WONDERFUL REP.(BETH IN CHARLOTSVILLE)REF**********A SHE WAS POLITE,SPOKE CLEARLY AND SOLVED MY PROBLEM.SHE IS AN ASSET TO YOUR ORGANIZATION!!
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
~SATISFIED NOW: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SATISFIED NOW: I'd give them a four out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
~SATISFIED NOW: For that I would say five out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
~SATISFIED NOW: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SATISFIED NOW taken from his Consumer Reports customer service problem that occurred on November 16th, 2017.