Consumer Reports: CR amazingly and shamefully, trives to hide fro...
A Consumer Reports customer review by GetHuman user GetHuman-22420 from November 16th, 2017
Background on GetHuman-22420's case
GetHuman: GetHuman-22420 - can you tell our other Consumer Reports customers when your case took place?
GetHuman-22420: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-22420 a list of common Consumer Reports problems)
GetHuman-22420: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
GetHuman-22420's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-22420: CR amazingly and shamefully, trives to hide from its customers, with the phone reps sending you back to the Do Loop nonsense on the website. When the rep finally acknowledged that a problem existed, she said "I'll connect you directly to Corporate and they'll handle this issue." Upon being forward, I got a recording stating "We're updating our system to serve you better. Call back in two hours." Of course, no number was provided.**It is inconceivable to me this rats nest service approach could be anything but deliberate.
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
GetHuman-22420: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-22420: I'd give them a five out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
GetHuman-22420: For that I would say four out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
GetHuman-22420: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-22420 taken from his Consumer Reports customer service problem that occurred on November 9th, 2017.