GetHuman: GetHuman-snybert - can you tell our other Consumer Reports customers when your case took place?
GetHuman-snybert: Yes. It was morning, on November 26th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-snybert a list of common Consumer Reports problems)
GetHuman-snybert: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-snybert: The secret of driving on snow or ice is to brake gently, accelerate slowly, and slow down for turns* no sudden changes of speed or direction.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-snybert: In your Nov. C.R. magazine, the story "Road Report" on snow driving was very good. *I'd like to submit information that can be helpful for anyone driving on snow and ice. I've driven on snow for over ** years, living above *,*** ft. elevation in central CO mountains.*Here, it's not just * or ** snow days, but Nov. * through mid-April. We don't see bare ground on our driveway (Frisco, CO) generally from Nov. * through March. Highways get dirt spread on (and cars are a muddy mess), but driveways and side streets can stay snow packed for months.*As your article said, AWD helps to get moving, and up a slope (*% or more) but makes little difference above ** mph, except uphill. And AWD is no help in making turns any faster or in braking.*It's important to allow more space between cars, especially going downhill, when stopping requires more distance.*"Pumping" brakes is NOT helpful. If brakes "lock up", let off braking briefly, and then brake less forcefully.*You cannot steer when wheels are not turning* must reduce braking.*Most common mistake is when starting and wheels spin, most people "step on the gas", and polish the tires.*You must be gentle on gas and accelerate slowly--and brake gently. Spinning the tires doesn't move the car, and the polished tires get even more slippery.*Snow is most slippery around ** degrees F. Below ** F. snow has granular texture (like packed dirt) and more traction, if you don't polish the tires.*Think of it like running on a gym floor in stocking feet. You can't stop quickly or turn sharply at high speed. Just allow more distance to stop, and slow down for turns---doesn't mean you have to creep (like ** to ** mph).*"All season" tires can be good, when near new. After **k to ** k miles, edges of tread grooves get rounded, and give much less traction. The very best is like tires pictured on first page of your article, which have "siping" (I think it's called)--thousands of little gripping edges. They're great, but wear fast on bare roads.**Bert Snyder, Frisco, CO
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
GetHuman-snybert: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-snybert: I'd give them a five out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
GetHuman-snybert: For that I would say five out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
GetHuman-snybert: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-snybert taken from his Consumer Reports customer service problem that occurred on November 26th, 2017.