Consumer Reports: I sent in coupon for **.** witha free yearly in...
A Consumer Reports customer review by GetHuman user ~`Ricky Detroit from November 18th, 2017
Background on ~`Ricky Detroit's case
GetHuman: ~`Ricky Detroit - can you tell our other Consumer Reports customers when your case took place?
~`Ricky Detroit: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows ~`Ricky Detroit a list of common Consumer Reports problems)
~`Ricky Detroit: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
~`Ricky Detroit's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~`Ricky Detroit: I sent in coupon for **.** witha free yearly included, i geta bill for ** dollars what phony's I cancelled immediately by mail and the rep i talked to was clueless, total disappoint with this magazine
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
~`Ricky Detroit: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~`Ricky Detroit: I'd give them a five out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
~`Ricky Detroit: For that I would say three out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
~`Ricky Detroit: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~`Ricky Detroit taken from his Consumer Reports customer service problem that occurred on November 9th, 2017.