Consumer Reports: I called because I keep getting billed even tho...
A Consumer Reports customer review by GetHuman user ~1SMMarT Guy from November 24th, 2017
Background on ~1SMMarT Guy's case
GetHuman: ~1SMMarT Guy - can you tell our other Consumer Reports customers when your case took place?
~1SMMarT Guy: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows ~1SMMarT Guy a list of common Consumer Reports problems)
~1SMMarT Guy: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
~1SMMarT Guy's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~1SMMarT Guy: I called because I keep getting billed even though I paid for my subscription. My bank shows the check was cashed but the CSR did not see it as paid. She will now "refer it up" to some other department.
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
~1SMMarT Guy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~1SMMarT Guy: I'd give them a three out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
~1SMMarT Guy: For that I would say four out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
~1SMMarT Guy: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~1SMMarT Guy taken from his Consumer Reports customer service problem that occurred on November 18th, 2017.