Consumer Reports: Never did get thru to the operator. So.I dod no...
A Consumer Reports customer review by GetHuman user ~Ole smokey from November 20th, 2017
Background on ~Ole smokey's case
GetHuman: ~Ole smokey - can you tell our other Consumer Reports customers when your case took place?
~Ole smokey: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows ~Ole smokey a list of common Consumer Reports problems)
~Ole smokey: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
~Ole smokey's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ole smokey: Never did get thru to the operator. So.I dod not knoa how the service woulf be. Will try again to find a web site to make my inquery. (OTHER THAN ORDER*gift page !!!! Been a customer for years, but, this is absolutel riducolous !!
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
~Ole smokey: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ole smokey: I'd give them a four out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
~Ole smokey: For that I would say five out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
~Ole smokey: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ole smokey taken from his Consumer Reports customer service problem that occurred on November 11th, 2017.