Consumer Reports: This number worked perfectly. The representati...
A Consumer Reports customer review by GetHuman user ~No screen name from November 26th, 2017
Background on ~No screen name's case
GetHuman: ~No screen name - can you tell our other Consumer Reports customers when your case took place?
~No screen name: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows ~No screen name a list of common Consumer Reports problems)
~No screen name: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
~No screen name's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No screen name: This number worked perfectly. The representative was courteous and spoke fluent and easily understood English. The wait time was only * minutes. My call was to complain about their automatic renewal policy, which I disagree with, so the representative was unable to offer any help. It's a policy problem with Consumer Reports.
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
~No screen name: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No screen name: I'd give them a four out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
~No screen name: For that I would say five out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
~No screen name: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No screen name taken from his Consumer Reports customer service problem that occurred on November 16th, 2017.