Continental One Pass: Hours to get through, hours to book * flight, t...

A Continental One Pass customer review by GetHuman user GetHuman-265328 from November 9th, 2017

Background on GetHuman-265328's case

GetHuman: GetHuman-265328 - can you tell our other Continental One Pass customers when your case took place?
GetHuman-265328: Yup. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Continental One Pass, and if so, how?
GetHuman-265328: I used the 800-554-5522 number I found for on the GetHuman Continental One Pass customer phone number page I was on: Continental One Pass Customer Service Phone Number
GetHuman: And which of these common Continental One Pass customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-265328 a list of common Continental One Pass problems)
GetHuman-265328: "Flight delayed" was why I was trying to call.

GetHuman-265328's review of Continental One Pass customer service

GetHuman: So how would you sum up your experience for GetHuman's Continental One Pass customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-265328: Hours to get through, hours to book * flight, then names are wrong more hours to get through, you get India, they can't help,more mistakes, more sitting on the phone to get through for help, now charged multiple times for same flight, can't get through, then can't get help when you do! What do they have, * agents to answer phones. How about training people and having people that can understand and be understood! Thousands of dollars and treated like this, they deserve to be out of business!
GetHuman: Let's quantify your experience contacting Continental One Pass. On a scale of 1 to 5, how easy is it go get help on a Continental One Pass problem?
GetHuman-265328: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-265328: I'd give them a four out of five on communication.
GetHuman: And what about Continental One Pass's ability to quickly and effectively address your problem?
GetHuman-265328: For that I would say one out of five.
GetHuman: And finally- any advice for other Continental One Pass customers?
GetHuman-265328: Call them early in the day or late. Don't forget any personal or account information you might need for Continental One Pass to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-265328 taken from his Continental One Pass customer service problem that occurred on November 2nd, 2017.

Continental One Pass

2.00 of 5 stars | 22 reviews

GetHuman-265328's Continental One Pass Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Continental One Pass, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Continental One Pass in any way.

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