Continental One Pass: I waited "on hold" for ** minutes and received...
A Continental One Pass customer review by GetHuman user ~Duane and Kay Rosenbohm from November 9th, 2017
Background on ~Duane and Kay Rosenbohm's case
GetHuman: ~Duane and Kay Rosenbohm - can you tell our other Continental One Pass customers when your case took place?
~Duane and Kay Rosenbohm: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Continental One Pass, and if so, how?
GetHuman: And which of these common Continental One Pass customer issues best describes the reason you wanted to talk to them?
(Shows ~Duane and Kay Rosenbohm a list of common Continental One Pass problems)
~Duane and Kay Rosenbohm: "Complaint" was why I was trying to call.
~Duane and Kay Rosenbohm's review of Continental One Pass customer service
GetHuman: So how would you sum up your experience for GetHuman's Continental One Pass customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Duane and Kay Rosenbohm: I waited "on hold" for ** minutes and received no response. Glad to hear you're still using the old music theme, however. Some things don't change. . .
GetHuman: Let's quantify your experience contacting Continental One Pass. On a scale of 1 to 5, how easy is it go get help on a Continental One Pass problem?
~Duane and Kay Rosenbohm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Duane and Kay Rosenbohm: I'd give them a one out of five on communication.
GetHuman: And what about Continental One Pass's ability to quickly and effectively address your problem?
~Duane and Kay Rosenbohm: For that I would say five out of five.
GetHuman: And finally- any advice for other Continental One Pass customers?
~Duane and Kay Rosenbohm: Call them early in the day or late. Don't forget any personal or account information you might need for Continental One Pass to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Duane and Kay Rosenbohm taken from his Continental One Pass customer service problem that occurred on November 7th, 2017.