Continental One Pass: I wanted to get my total on One Pass, and the w...
A Continental One Pass customer review by GetHuman user ~herman from November 14th, 2017
Background on ~herman's case
GetHuman: ~herman - can you tell our other Continental One Pass customers when your case took place?
~herman: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to Continental One Pass, and if so, how?
GetHuman: And which of these common Continental One Pass customer issues best describes the reason you wanted to talk to them?
(Shows ~herman a list of common Continental One Pass problems)
~herman: "Make a booking" was why I was trying to call.
~herman's review of Continental One Pass customer service
GetHuman: So how would you sum up your experience for GetHuman's Continental One Pass customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~herman: I wanted to get my total on One Pass, and the woman said she was transferring me to the right person and not to hang up.*** mins later, I was still on hold, and hung up in frustration.
GetHuman: Let's quantify your experience contacting Continental One Pass. On a scale of 1 to 5, how easy is it go get help on a Continental One Pass problem?
~herman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~herman: I'd give them a five out of five on communication.
GetHuman: And what about Continental One Pass's ability to quickly and effectively address your problem?
~herman: For that I would say four out of five.
GetHuman: And finally- any advice for other Continental One Pass customers?
~herman: Call them early in the day or late. Don't forget any personal or account information you might need for Continental One Pass to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~herman taken from his Continental One Pass customer service problem that occurred on November 10th, 2017.