Can't get thru on phone or chat to converse. Wa...
A Converse customer review by GetHuman user GetHuman-405268 from November 25th, 2017
Background on GetHuman-405268's case
GetHuman: GetHuman-405268 - can you tell our other Converse customers when your case took place?
GetHuman-405268: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Converse, and if so, how?
GetHuman: And which of these common Converse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-405268 a list of common Converse problems)
GetHuman-405268: "Cancel order" was why I was trying to call.
GetHuman-405268's review of Converse customer service
GetHuman: So how would you sum up your experience for GetHuman's Converse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-405268: Can't get thru on phone or chat to converse. Waited over an hour for chat and when up to my * they say no one available but I can't get thru on phone either. And they won't email back. This *****!
GetHuman: Let's quantify your experience contacting Converse. On a scale of 1 to 5, how easy is it go get help on a Converse problem?
GetHuman-405268: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-405268: I'd give them a one out of five on communication.
GetHuman: And what about Converse's ability to quickly and effectively address your problem?
GetHuman-405268: For that I would say one out of five.
GetHuman: And finally- any advice for other Converse customers?
GetHuman-405268: Call them early in the day or late. Don't forget any personal or account information you might need for Converse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-405268 taken from his Converse customer service problem that occurred on November 18th, 2017.