Corel: My issue was downloading a product that I had p...
A Corel customer review by GetHuman user ~highmeadowhiker from November 27th, 2017
Background on ~highmeadowhiker's case
GetHuman: ~highmeadowhiker - can you tell our other Corel customers when your case took place?
~highmeadowhiker: Yes I can. It was late at night, on November 21st.
GetHuman: Did you reach out to Corel, and if so, how?
GetHuman: And which of these common Corel customer issues best describes the reason you wanted to talk to them?
(Shows ~highmeadowhiker a list of common Corel problems)
~highmeadowhiker: "Change order" was why I was trying to call.
~highmeadowhiker's review of Corel customer service
GetHuman: So how would you sum up your experience for GetHuman's Corel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~highmeadowhiker: My issue was downloading a product that I had paid for. He will send me a link. There has been no bundled*free email or phone technical support for a very long time, so do not bother seeking free tech support, either by email (which they formerly did provide) or phone. Search for user forum sites instead
GetHuman: Let's quantify your experience contacting Corel. On a scale of 1 to 5, how easy is it go get help on a Corel problem?
~highmeadowhiker: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~highmeadowhiker: I'd give them a five out of five on communication.
GetHuman: And what about Corel's ability to quickly and effectively address your problem?
~highmeadowhiker: For that I would say one out of five.
GetHuman: And finally- any advice for other Corel customers?
~highmeadowhiker: Call them early in the day or late. Don't forget any personal or account information you might need for Corel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~highmeadowhiker taken from his Corel customer service problem that occurred on November 21st, 2017.