Corel: Worst customer support ever. Product bug and t...
A Corel customer review by GetHuman user ~j from November 24th, 2017
Background on ~j's case
GetHuman: ~j - can you tell our other Corel customers when your case took place?
~j: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to Corel, and if so, how?
GetHuman: And which of these common Corel customer issues best describes the reason you wanted to talk to them?
(Shows ~j a list of common Corel problems)
~j: "Cancel order" was why I was trying to call.
~j's review of Corel customer service
GetHuman: So how would you sum up your experience for GetHuman's Corel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~j: Worst customer support ever. Product bug and they won't fix it. Seems like they keep adding new versions and say try that to see if your issue is resolved.
GetHuman: Let's quantify your experience contacting Corel. On a scale of 1 to 5, how easy is it go get help on a Corel problem?
~j: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~j: I'd give them a one out of five on communication.
GetHuman: And what about Corel's ability to quickly and effectively address your problem?
~j: For that I would say four out of five.
GetHuman: And finally- any advice for other Corel customers?
~j: Call them early in the day or late. Don't forget any personal or account information you might need for Corel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~j taken from his Corel customer service problem that occurred on November 22nd, 2017.