Issue with Costco Travel

A Costco Travel customer review by GetHuman user GetHuman-bnewland from December 4th, 2017

Background on GetHuman-bnewland's case

GetHuman: GetHuman-bnewland - can you tell our other Costco Travel customers when your case took place?
GetHuman-bnewland: Yeah. It was morning, on November 30th.
GetHuman: Did you reach out to Costco Travel, and if so, how?
GetHuman-bnewland: I used the 866-921-7925 number I found for on the GetHuman Costco Travel customer phone number page I was on: Costco Travel Customer Service Phone Number
GetHuman: And which of these common Costco Travel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bnewland a list of common Costco Travel problems)
GetHuman-bnewland: "Loyalty program" was why I was trying to call.

GetHuman-bnewland's review of Costco Travel customer service

GetHuman: So how would you sum up your experience for GetHuman's Costco Travel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bnewland: Issue with Costco Travel
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-bnewland: I cannot get on your car rental site to check prices to book a car. I keep being showed that I have to enter a pick up location which I have done for the past ** tries.
GetHuman: Let's quantify your experience contacting Costco Travel. On a scale of 1 to 5, how easy is it go get help on a Costco Travel problem?
GetHuman-bnewland: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bnewland: I'd give them a five out of five on communication.
GetHuman: And what about Costco Travel's ability to quickly and effectively address your problem?
GetHuman-bnewland: For that I would say three out of five.
GetHuman: And finally- any advice for other Costco Travel customers?
GetHuman-bnewland: Call them early in the day or late. Don't forget any personal or account information you might need for Costco Travel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bnewland taken from his Costco Travel customer service problem that occurred on November 30th, 2017.

Costco Travel

3.00 of 5 stars | 9 reviews

GetHuman-bnewland's Costco Travel Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Costco Travel, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Costco Travel in any way.

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