Costco.com: Worst phone queue ever. Have to keep making mor...
A Costco.com customer review by GetHuman user ~CAfromCA from November 5th, 2017
Background on ~CAfromCA's case
GetHuman: ~CAfromCA - can you tell our other Costco.com customers when your case took place?
~CAfromCA: Yes. It was morning, on November 2nd.
GetHuman: Did you reach out to Costco.com, and if so, how?
GetHuman: And which of these common Costco.com customer issues best describes the reason you wanted to talk to them?
(Shows ~CAfromCA a list of common Costco.com problems)
~CAfromCA: "Returns" was why I was trying to call.
~CAfromCA's review of Costco.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Costco.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CAfromCA: Worst phone queue ever. Have to keep making more and more selections. Trying to get business delivery but didn't fit into their options. Kept ending up back in the costco.com queue. Person who answered did not answer my question. I asked to be sent directly to business delivery, but she just put me back in the same thing and it went round and round again because I don't fit their options. Finally just made up some options that I felt fit with business delivery and got my questions answered.
GetHuman: Let's quantify your experience contacting Costco.com. On a scale of 1 to 5, how easy is it go get help on a Costco.com problem?
~CAfromCA: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CAfromCA: I'd give them a five out of five on communication.
GetHuman: And what about Costco.com's ability to quickly and effectively address your problem?
~CAfromCA: For that I would say three out of five.
GetHuman: And finally- any advice for other Costco.com customers?
~CAfromCA: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Costco.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CAfromCA taken from his Costco.com customer service problem that occurred on November 2nd, 2017.