Courtyard by Marriott: Check in issue - had to wait for more than * hours

A Courtyard by Marriott customer review by GetHuman user GetHuman-ashishga from December 8th, 2017

Background on GetHuman-ashishga's case

GetHuman: GetHuman-ashishga - can you tell our other Courtyard by Marriott customers when your case took place?
GetHuman-ashishga: Yes. It was late at night, on November 29th.
GetHuman: Did you reach out to Courtyard by Marriott, and if so, how?
GetHuman-ashishga: I used the 800-721-7033 number I found for on the GetHuman Courtyard by Marriott customer phone number page I was on: Courtyard by Marriott Customer Service Phone Number
GetHuman: And which of these common Courtyard by Marriott customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ashishga a list of common Courtyard by Marriott problems)
GetHuman-ashishga: "Make a booking" was why I was trying to call.

GetHuman-ashishga's review of Courtyard by Marriott customer service

GetHuman: So how would you sum up your experience for GetHuman's Courtyard by Marriott customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ashishga: Check in issue - had to wait for more than * hours
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-ashishga: I came to the hotel at *:** pm and front desk kept me waiting for more than * hours before allotting the room
GetHuman: Let's quantify your experience contacting Courtyard by Marriott. On a scale of 1 to 5, how easy is it go get help on a Courtyard by Marriott problem?
GetHuman-ashishga: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ashishga: I'd give them a five out of five on communication.
GetHuman: And what about Courtyard by Marriott's ability to quickly and effectively address your problem?
GetHuman-ashishga: For that I would say five out of five.
GetHuman: And finally- any advice for other Courtyard by Marriott customers?
GetHuman-ashishga: Call them early in the day or late. Don't forget any personal or account information you might need for Courtyard by Marriott to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ashishga taken from his Courtyard by Marriott customer service problem that occurred on November 29th, 2017.

Courtyard by Marriott

5.00 of 5 stars | 11 reviews

GetHuman-ashishga's Courtyard by Marriott Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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