Coventry Health Care Inc.: The lady on the phone was rude and not helpful...
A Coventry Health Care Inc. customer review by GetHuman user ~Chelle from November 22nd, 2017
Background on ~Chelle's case
GetHuman: ~Chelle - can you tell our other Coventry Health Care Inc. customers when your case took place?
~Chelle: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Coventry Health Care Inc., and if so, how?
GetHuman: And which of these common Coventry Health Care Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Chelle a list of common Coventry Health Care Inc. problems)
~Chelle: "Make/Chase a claim" was why I was trying to call.
~Chelle's review of Coventry Health Care Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Coventry Health Care Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chelle: The lady on the phone was rude and not helpful. Her name was Ms* Mrs. Hallie. Another was India. They don't let u speak to supervisor, can't own up to there mistakes. They charged me when my plan was supposed to be canceled. No one know what's up or what happened. I'm just so upset. They a waist of time and money. No respect, and no help. They coverage is garbage. To whom deal with them good luck.
GetHuman: Let's quantify your experience contacting Coventry Health Care Inc.. On a scale of 1 to 5, how easy is it go get help on a Coventry Health Care Inc. problem?
~Chelle: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chelle: I'd give them a five out of five on communication.
GetHuman: And what about Coventry Health Care Inc.'s ability to quickly and effectively address your problem?
~Chelle: For that I would say four out of five.
GetHuman: And finally- any advice for other Coventry Health Care Inc. customers?
~Chelle: Call them early in the day or late. Don't forget any personal or account information you might need for Coventry Health Care Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chelle taken from his Coventry Health Care Inc. customer service problem that occurred on November 15th, 2017.