Craigslist IVR system will not let you speak to...
A Craigslist customer review by GetHuman user ~Jazzinova from November 28th, 2017
Background on ~Jazzinova's case
GetHuman: ~Jazzinova - can you tell our other Craigslist customers when your case took place?
~Jazzinova: Yup. It was morning, on November 27th.
GetHuman: Did you reach out to Craigslist, and if so, how?
GetHuman: And which of these common Craigslist customer issues best describes the reason you wanted to talk to them?
(Shows ~Jazzinova a list of common Craigslist problems)
~Jazzinova: "Account access" was why I was trying to contact.
~Jazzinova's review of Craigslist customer service
GetHuman: So how would you sum up your experience for GetHuman's Craigslist customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jazzinova: Craigslist IVR system will not let you speak to a person. They have a recorded message for you to contact via email even when you follow the previous instructions.
GetHuman: Let's quantify your experience contacting Craigslist. On a scale of 1 to 5, how easy is it go get help on a Craigslist problem?
~Jazzinova: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jazzinova: I'd give them a three out of five on communication.
GetHuman: And what about Craigslist's ability to quickly and effectively address your problem?
~Jazzinova: For that I would say one out of five.
GetHuman: And finally- any advice for other Craigslist customers?
~Jazzinova: Call them early in the day or late. Don't forget any personal or account information you might need for Craigslist to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jazzinova taken from his Craigslist customer service problem that occurred on November 27th, 2017.