Craigslist: My credit card was over charged and there is no...
A Craigslist customer review by GetHuman user GetHuman-55921 from November 15th, 2017
Background on GetHuman-55921's case
GetHuman: GetHuman-55921 - can you tell our other Craigslist customers when your case took place?
GetHuman-55921: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Craigslist, and if so, how?
GetHuman: And which of these common Craigslist customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-55921 a list of common Craigslist problems)
GetHuman-55921: "Make a purchase" was why I was trying to contact.
GetHuman-55921's review of Craigslist customer service
GetHuman: So how would you sum up your experience for GetHuman's Craigslist customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-55921: My credit card was over charged and there is no way to speak to someone and request a refund. I have emailed, called and emailed again. Nothing.
GetHuman: Let's quantify your experience contacting Craigslist. On a scale of 1 to 5, how easy is it go get help on a Craigslist problem?
GetHuman-55921: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-55921: I'd give them a one out of five on communication.
GetHuman: And what about Craigslist's ability to quickly and effectively address your problem?
GetHuman-55921: For that I would say one out of five.
GetHuman: And finally- any advice for other Craigslist customers?
GetHuman-55921: Call them early in the day or late. Don't forget any personal or account information you might need for Craigslist to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-55921 taken from his Craigslist customer service problem that occurred on November 14th, 2017.