Credit First National Association: I just recieved a letter saying the cfna had ru...

A Credit First National Association customer review by GetHuman user ~J Hall from November 15th, 2017

Background on ~J Hall's case

GetHuman: ~J Hall - can you tell our other Credit First National Association customers when your case took place?
~J Hall: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to Credit First National Association, and if so, how?
~J Hall: I used the 800-321-3950 number I found for on the GetHuman Credit First National Association customer phone number page I was on: Credit First National Association Customer Service Phone Number
GetHuman: And which of these common Credit First National Association customer issues best describes the reason you wanted to talk to them?
(Shows ~J Hall a list of common Credit First National Association problems)
~J Hall: "Complaint" was why I was trying to call.

~J Hall's review of Credit First National Association customer service

GetHuman: So how would you sum up your experience for GetHuman's Credit First National Association customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~J Hall: I just recieved a letter saying the cfna had run a credit check on my account. WHY????!!! I didn't authorize it and I din*t ask for a credit increase. The rep(Rochelle?) said they run a check every * months!! WTH??? Who does that? That reflects(negatively) to have repeated credit checks done like that! There's a screen that comes up with online pymts that asks "if you want to do a credit increase", etc.I ALWAYS CLICK NO!! Then why would you run an unauthorized check anyway? I want it to stop!! I like CFNA ok, but if I had known this, I would not have signed up for it!!
GetHuman: Let's quantify your experience contacting Credit First National Association. On a scale of 1 to 5, how easy is it go get help on a Credit First National Association problem?
~J Hall: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~J Hall: I'd give them a three out of five on communication.
GetHuman: And what about Credit First National Association's ability to quickly and effectively address your problem?
~J Hall: For that I would say two out of five.
GetHuman: And finally- any advice for other Credit First National Association customers?
~J Hall: Call them early in the day or late. Don't forget any personal or account information you might need for Credit First National Association to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~J Hall taken from his Credit First National Association customer service problem that occurred on November 9th, 2017.

Credit First National Association

3.50 of 5 stars | 25 reviews

~J Hall's Credit First National Association Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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