Credit Karma: I think dat omeone is using my identity n there...

A Credit Karma customer review by GetHuman user ~shavelle curry from November 20th, 2017

Background on ~shavelle curry's case

GetHuman: ~shavelle curry - can you tell our other Credit Karma customers when your case took place?
~shavelle curry: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Credit Karma, and if so, how?
~shavelle curry: I used a help page I found on the GetHuman Credit Karma customer service contact info page: Contact Credit Karma Customer Service
GetHuman: And which of these common Credit Karma customer issues best describes the reason you wanted to talk to them?
(Shows ~shavelle curry a list of common Credit Karma problems)
~shavelle curry: "Question" was why I was trying to contact.

~shavelle curry's review of Credit Karma customer service

GetHuman: So how would you sum up your experience for GetHuman's Credit Karma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shavelle curry: I think dat omeone is using my identity n there's no way to speak with a representative bout the issues which does not hel. c dis is my first tyme using credit karma. n there sayi.g that someone already has an account in my name n social security numbe. Which that shoudnt b at all. i neef to speak with someone. so call mr back at yall early convenience @**********.
GetHuman: Let's quantify your experience contacting Credit Karma. On a scale of 1 to 5, how easy is it go get help on a Credit Karma problem?
~shavelle curry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shavelle curry: I'd give them a three out of five on communication.
GetHuman: And what about Credit Karma's ability to quickly and effectively address your problem?
~shavelle curry: For that I would say two out of five.
GetHuman: And finally- any advice for other Credit Karma customers?
~shavelle curry: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Credit Karma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shavelle curry taken from his Credit Karma customer service problem that occurred on November 14th, 2017.

Credit Karma

1.33 of 5 stars | 104 reviews

~shavelle curry's Credit Karma Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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