Credit One Bank: I couldn't access my online account therefore c...

A Credit One Bank customer review by GetHuman user ~Vita from November 28th, 2017

Background on ~Vita's case

GetHuman: ~Vita - can you tell our other Credit One Bank customers when your case took place?
~Vita: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Credit One Bank, and if so, how?
~Vita: I used the 877-825-3242 number I found for on the GetHuman Credit One Bank customer phone number page I was on: Credit One Bank Customer Service Phone Number
GetHuman: And which of these common Credit One Bank customer issues best describes the reason you wanted to talk to them?
Shows ~Vita a list of common Credit One Bank problems
~Vita: "Trouble Sending a Payment" was why I was trying to call.

~Vita's review of Credit One Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Credit One Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vita: I couldn't access my online account therefore couldn't make payments!!! Got a letter that my account is going to be charged a fee if I don't pay on time. Couldn't reach them either. The worst bank ever!
GetHuman: Let's quantify your experience contacting Credit One Bank. On a scale of 1 to 5, how easy is it go get help on a Credit One Bank problem?
~Vita: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vita: I'd give them a two out of five on communication.
GetHuman: And what about Credit One Bank's ability to quickly and effectively address your problem?
~Vita: For that I would say three out of five.
GetHuman: And finally- any advice for other Credit One Bank customers?
~Vita: Call them early in the day or late. Don't forget any personal or account information you might need for Credit One Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vita taken from his Credit One Bank customer service problem that occurred on November 18th, 2017.

Credit One Bank

2.07 of 5 stars | 139 reviews
Credit One Bank ReviewsCredit One Bank's Phone NumberAll Credit One Bank contact infoGeneral Credit One Bank customer service info
~Vita's Credit One Bank Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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